Frequently Asked Questions

We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, and Google Pay. All transactions are securely processed through Shopify Payments.

Yes, we do! We offer installment payments through Shop Pay Installments. At checkout, choose Shop Pay as your payment method to see if you qualify and to view the available payment plan options, allowing you to split your purchase amount into manageable payments.

To ensure order accuracy and payment security, we only accept orders placed directly through our website's secure checkout process. We are unable to accept orders via phone or email.

Ordering from us is easy! Simply browse our products, select the item, size, color, and any other options you'd like, then click "Add to Cart". Once you're ready, click the cart icon and proceed to checkout. Follow the prompts to enter your shipping information, select your payment method, and confirm your order.

No, you can check out as a guest! However, creating an account allows you to easily view your order history and track current orders.

Once you complete the checkout process, you'll see an order confirmation page with your order number. Shortly after, you'll also receive an order confirmation email sent to the address you provided during checkout. Please check your spam or junk folder if you don't see it in your inbox within a few minutes.

Because our products are made to order, here's what happens:

Your order is received and processed.

It's sent to our production center to be printed and prepared. This typically takes 2-7 business days.

Once production is complete, your order ships out! You'll receive a separate shipping confirmation email with tracking information.

Your order number can be found in two places:

On the order confirmation page displayed immediately after you complete your checkout.

In the order confirmation email sent to the email address you provided during checkout. Please check your spam or junk folder if you don't see it in your inbox.
If you created an account, you can also find your order history and numbers there.

Currently, our system only allows for one shipping address and one payment method per order. If you need to ship items to different addresses or use different payment methods, please place separate orders for each address or payment type.

Since items are made-to-order, they go into production at 11am PST everyday. If you need to change or cancel your order, please contact us immediately with your order number and the requested change. We can only accommodate changes or cancellations if the order has not yet entered the production phase. We'll do our best, but we cannot guarantee changes once production begins. (For Example: if you placed an order at 10am, your order will likely be processed at 11am (cutoff time) and there is only 1 hour to make any changes, however; if you place an order at 11:30am, you can still make changes until the following day by 11am).

Once your order has shipped (after the production time), you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website. Please allow 24-48 hours for the tracking information to become active after receiving the email. If you created an account, you can also find tracking information in your order history.

We currently ship to the following countries:
Argentina, Australia, Bahamas, Bahrain, Brazil, Canada, Chile, China, Colombia, Hong Kong, India, Indonesia, Iraq, Japan, Macau, Malaysia, Mexico, New Zealand, Oman, Panama, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, UAE, USA, Vietnam

Total delivery time is calculated as Production Time + Transit Time.

Production Time: Since our products are made to order, they require order processing and production time before they ship.

Transit Time: Once your order ships, the estimated delivery time depends on your delivery location.

Estimated Delivery Days: Typically 2-7 business days for most items to USA, 7-15 business days to AK, HI, PR, and 12-30 business days for all other International Countries.

Please note these are estimates, not guarantees. (some countries custom and duties office may take longer to process than others) You'll receive tracking information once your order ships.

We have separate fulfillment centers for each type of product (e.g., organic, wall art, mugs) to offer you a wide variety of high-quality items. Since these production centers operate from different locations, items in your order may be produced and shipped separately to ensure quality and speed. If your order ships in multiple packages, you will receive separate shipping confirmation emails with tracking information for each one.

Our shipping costs depend on a few things: your shipping destination, the types and weights of items you order, and the shipping method chosen. Because our made-to-order items may ship from different locations, ordering several different types of products (like a t-shirt and a mug) might result in higher total shipping costs compared to ordering multiple quantities of the same product. This is because each item may be fulfilled from a different location and can incur its own base shipping charge. You will always see the final, calculated shipping cost during checkout before you confirm your payment.

Yes, we can typically ship to PO Boxes within USA. Shipping to APO/FPO addresses may be possible but can have longer transit times and potential limitations depending on the specific location and product. Please ensure the address is formatted correctly. No expedited shipping for these type of addresses. (standard shipping only)

As our products are made-to-order and fulfilled from various fulfillment centers, we do not offer local pickups at the moment.

We're sorry to hear that! If your order tracking hasn't updated in an unusually long time, or if your item arrives damaged, please contact us immediately with your order number and a description (and photos, if damaged) of the issue. We will investigate the matter with the shipping carrier and work towards a resolution.

We offer a 30-Day Satisfaction Guarantee. If you receive an item with a defect or a craftsmanship issue, you may be eligible for a refund if you report the issue within 30 days of the delivery date.

Our guarantee covers defects and craftsmanship issues. Because our items are unique and made-to-order, we encourage you to first consider gifting or reselling the item locally, which helps reduce waste and gives the item a second life. If those options aren't suitable, please contact our customer service team within the 30-day window to request a return for an exchange or refund.

To initiate a return for a defective item, please send our customer service team a message including:

Your order number.

Clear photos clearly showing the defect or issue.

A brief written description of the problem.

If there is a defect or issue, we would need a picture. If its not possible, send us a message with a description of the problem and we'll take care of the return.

Our exchange process is designed to get you a replacement quickly:

First, send us a message requesting an exchange for the defective item and wait for our confirmation and return instructions.

Place a new order directly on our website for the replacement item you want.

Return the original defective item as directed by our team.

Once we receive and verify the defective item, we will process a refund for your original purchase. (excludes shipping fees if item is not defective)

After your return is approved (and the item is received/verified, we typically process the refund to your original payment method within 2-5 business days. Please note it may take your bank or credit card company additional time to post the refund to your account.

Original shipping costs paid on your order are non-refundable, unless the return is necessary due to an error on our part (like sending the wrong item or a verified defect), then we'll refund your shipping fees.

We cannot accept returns or provide refunds for orders where the issue is reported more than 30 days after the delivery date.