Return Policy

Return Policy

30-Day Guarantee
We stand behind our products. If you receive an item with a defect or craftsmanship issue, we offer a 30-day money back guarantee from delivered date. To qualify:
- Report the issue within 30 days of delivery
- Provide clear photos showing the defect
- Include a brief description of the problem

Send us an message with the requested info.

Non-Eligible Returns
We do not accept returns or provide refunds for:
- Items marked as final clearance sale
- Orders where more than 30 days have passed since delivery

Who Pays Return Shipping?
- Seller pays for (defects, mistakes, exchanges)
- Buyer pays for (buyers remorse, change of mind, other reasons)

Exchange Process
For exchanges due to defects:
1. Send us a message with your exchange request, wait for reply.
2. Place a new order for the replacement item
3. Return the defective item as directed
4. Once verified, we'll process your refund for the original purchase

This ensures you receive your replacement quickly without waiting for the return process.

How to Request a Return
To initiate a return for defective items:
1. Contact customer service with your order number
2. Include clear photos showing the defect
3. Provide a brief description of the problem

Refund Processing
- Refunds will be issued to the original payment method
- Processing time is typically 2-5 business days
- Shipping costs are non-refundable unless the return is due to our error

Questions? Contact our customer service team.

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Last updated: March 15th, 2025